Frequently Asked Questions
Everything you need to know about your Petkit fashion experience.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck circumference, chest girth, and back length. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return and exchange policy for all unworn items in their original packaging with tags attached. Please ensure the item is free of pet hair and odors to qualify for a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days. Tracking information is provided via email once your order ships.
Are your apparel materials safe and durable for active pets?
Absolutely. At Petkit, we use high-quality, non-toxic fabrics designed to withstand play and movement. Our materials are tested for durability and breathability to ensure your pet stays stylish and comfortable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I wash and care for Petkit clothing?
To maintain the quality of the garments, we recommend machine washing on a gentle cycle with cold water and hanging them to air dry. Avoid using bleach or high-heat dryers to prevent shrinking or damage to the fabric.